FAQs

Shipping Policy

Every garment is handmade and departs from PA. Orders are processed within 3–5 business days.

  • Domestic (U.S.): Flat rate of $8. Standard delivery is 7-14 business days after dispatch.

  • International: Flat rate of $17 worldwide. Delivery times vary by destination and customs. Commonly, delivery is 14-30 business days after dispatch.

  • A tracking number is provided with each shipment.

Your order travels with care — sealed, protected, and sent with intention.

Return & Refund Policy

If your piece is not the right fit, returns are accepted within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • To request a return, contact us at gianni@giannilauren.com with your order number.

  • Refunds are processed to the original payment method after inspection of the garment.

  • Shipping fees are non-refundable.

Terms & Conditions

By purchasing from Basics by Gianni Lauren, you agree to the following:

  • Each garment is handmade in small batches; minor variations are natural and part of the piece’s uniqueness.

  • Availability is limited. If stock runs out, we may cancel an order and issue a full refund.

  • Prices are subject to change without notice.

  • Customer information is confidential and used only for order fulfillment and communication.

Trust is the fabric of our relationship — every order is both an agreement and an offering.